Telkom Poor service

I called telkom to inform that I had cancelled insurance for all mobile phones via their insurer. They then asked me to send them the email from the insurer. That was on 2 July 2021. Cancellation was done and confirmed on 8 April 2021

The person I spoke to was Ziyanda Bhengu in their call centre.

Now my emails are just being ignored by both the insurer and Telkom. They are still debiting my account monthly.