1 reviews | Active since Feb 2016
Telkom Poor Service Delivery.***********
I started a new line with Telkom in November for ADSL and Telephone.I was told over the phone to pay a R700 deposit which i did.I got the R700 invoice a week later.<br> <br> December came.I did not receive any bill so i call the customer service and was told, i will not be receiving a bill for Dec.It will be printed in the first week in January and i will be billed for the 2 months.I asked if he was sure.He assured me.Please check your telephone records.<br> <br> January came.I received a bill in the mail that was for Nov/December that was printed in early december and due on the 4th Jan.I received it on the 12th Jan.So i called and explained you did not give me any time to pay.She asked when i will be able to pay i said next week and did so.I also requested that i receive my bill through email.She said it was sorted out.<br> <br> I was supposed to receive a bill for January via Email or post.I'm not sure but nothing has turned up in my email or spam at all.<br> <br> Febuary.I receive a email saying i am in arrears and double billing me again..How am i supposed to pay you if you don't send me the bill.<br> <br> I am trying to build a good credit file.This is ruining it.Its Telkoms fault not mine.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM201577.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM201577.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
