Telkom Poor service Delivery

During 08 Dec 2020 we *** port from ADSL to Fibre. I send an emails, I talk to various consultants, and after nearly 1yr and 2mnths, still no progress. Keep on billy for ADSL, ask to remove my Emails and move them away from the account. To close the ADSL and keeping my tell line. After months of calling and asking for support, no success.

Last try dd 18 Jan 2022 with another consultant and lots of promises. No success. The line is cut no service, no billing, nothing, no phone call, nothing. See correspondence below.

Siphesihle Gwangqa (S) <***> Good day

A immediate cancellation of the internet part of the adsl has been processed and a dispute has been logged under the account. Cancellation *** Dispute: ***8

I call again and seems nobody can help. The Church Board advice now the solution will probably be by to cancel all services with Telkom due to their lack of resolving this matter. It would by a shame after more than 38 years of support finding Telkom lost control to support. It is 'n shame that after searching the internet if found others also in the same predicament.

Is it possible I can get support? - (1) cancel the ADSL subscription. - (2) Keep our assisting tell line due our overseas contacts. -(2) Get a billing only for the tell line.

See correspondence:

- Telkom SA: Dear Customer, Your query will be attended to. Your case number is ***8 Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no ***8 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no ***9 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your account for customer *** has been suspended due to Collection - Telkom SA: Dear Customer, Your contact details have been updated as follows: Phone:***,Phone:+***,E-Mail:*** - Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***8 Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no ***8 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your account for customer *** has been suspended due to Collection Dear Customer, we have received your order from your ISP on 2022-01-18. Thank you for connecting on the Openserve network. Your Order Ref No is SO***1_1. Please track your order and installation date by downloading the Openserve Connect App https://tlkm.link/Openserve_Connect Thank you. - Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***8 Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no ***8 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your account for customer *** has been suspended due to Collection