Telkom Poor Service delivery

I am really disappointed with the services from Telkom. It is extremely painful dealing with the incompetence of the staff members. I was surprised on the 31 January 2020 when my landline was working but assumed that it might be network issues. However, on Monday the 3rd February I realised the line is still not working. Only to find out to my absolute shock that my landline was being cancelled without my authorisation. I was informed that a lady Caren Jasen at 11h45 on the 22 January 2020 had a conversation with me and I requested the cancelation. I would like Telkom to prove this as I never authorised this or had this conversation. I again ask why would I willingly put my business through this sort of difficulties with the loss of my key business line.

I have been left with a huge loss of income as clients have been unable to get hold of my business.

After two hours of chasing Telkom all I have is a reference number and no resolution as to how soon my business line will be active.