TELKOM POOR SERVICE DELIVERY

A few months back i amended my banking details at a Telkom branch in Sandton and further made payment on my account on that very same day at a woolworths store upon advise by one of the Store employees. He had never advised that there was a missing debit order fee and had never advised that Telkom would still try pursue a debit order in my old bank account for that month.

I wad then charged that extra fee which was deducted in my next month's bill which i complained about several times and telkom has been saying they will resolve. I was liasing with their twitter account and various case number were provided to me sayhing that they are dealing with my matter. Various calls i had made and in all of them i was advised that everything has been sorted that extra amount would be credit in my next installment. 3/4 months down the line I'm still making calls and still receiving those very same case numbers and more stories of "it has been sorted" but they still do not credit my account.

I'm very unhappy with the service provided, it had gotten me to a point of eanting to cancel my contracts with Telkom. The latest call i made was last week and in that call also, i received about two case numbers after having been on the line with an operator for more than 30 minutes she advised that her line manager had sorted it out anf that itnwould reflect instantly and be credit in the current debit, but that has not yet happened.

Telkom i need answers, in actual i think im done with you!!