Telkom Poor Service Delivery

I have reported or logged a fault with my telkom line more than 2 weeks ago and to date nothing. No response. I cannot call them because i dont have a telephone to do so from and my internet is off meaning i cannot do my work. I have to pay for a telephone line that i have not been able to make use of and still pay my internet provider. Its costs money to call telkom from a cellphone and i have to hold on for long periods that my airtime is depleted and i still havent gotten any feedback. This is truly poor service delivery. Our entire area is without telkom lines yet no technician been out to check on problem. Where to from here?