TELKOM POOR SERVICE DELIVERY

On the 9th of June 2015, I reported a faulty ADSL line for Princess Primary School [Telkom *** - ADSL number: ***].Unfortunately, your service is inadequate because it keeps dropping the internet throughout the day. I am disappointed because even though we have brought this issue into your attention you failed to dispatch a technician to come investigate the root cause of this problem. Note that the same problem has been reported more than 5 times already but still the same issue remains.It is sad that you went ahead and closed the call (505CRK090615) without even looking at the issue. I spoke to your technician whom the call was assigned to and He said to me the issue is that we are sitting on a 10MB package and according to him 10MB package is not stable, He said to me I must downgrade to 4MB package which sounds really stupid. How can Telkom introduce a 10MB package to clients knowing that it is not stable?? Do we now make assumptions without troubleshooting??I would appreciate if you can look into the matter with urgency as it is affecting our daily production and it will be best that the issue is escalated to a technician who know his job.