Telkom poor service

I did a contract with Telkom in September 2023 For an IPhone 14, I recently called them to find out when will the contract end exactly because to my understanding it should end on the month I opened the contract and on the APP it shows November 2026 it’s a three year contract.

I phoned them to get the exact dates, all the consultants assisting me were confirming November. I then logged a complain for the matter. A lady phones me their billing department only to confirm the same thing.

I backtracked on my statement to check when was the first debit.

Turns out it was in October 2023. I asked this lady from billing to explain exactly how that’s possible because she made it clear to me that my contract started in November 2023 making a note that the paperwork was done in September 2023. After countless number of times asking her to explain the logic behind a contract that starts in November yet debited the month before the contract starts she couldn’t give me an explanation instead she changes her story.

She tells me that she explained to me that the first debit was done in October 2023, and this is what ****ed me off because I’m the one who told her to look at my billing for October she never said anything to me about my October billing and now she was using that as a talking point to me as if she’s the one who spoke about it then she denies that she confirmed my contract start date to be November 23.

Above everything she still couldn’t explain the logic or even resolve the issue.