Telkom poor service

Telkom debited my account on the 27th March and my services are still suspended. 3 call centre agents I spoke to said services would be reinstated within 4-7 days. The one I spoke to today(02/04/2024) said it'd take 7 -10 days. I've been in arrears before, made online payment and had my services reinstated immediately. This time I'm told different stories everyday. Sad part is I use my telkom router to work and unfortunately haven't been able to work since. I received an sms today stating "Telkom SA: Dear customer, Your account for customer ******* has been suspended due to Collection". When I questioned this I was told to ignore the sms. So disappointed in this service.