Telkom poor service.

Very poor service from the Telkom call Centre team. I am due for an upgrade, called call Centre several times on 30.02.20 and continuing today and had no luck on my request. I initially spoke to Ralene Moodley in sales dept.on two occasions,she then said that I have to speak to the upgrade dept. after waiting 45 minutes for my call to be answered, I came through to Shanice Naidoo also from upgrade department.which then said I have to be put through to in upgrade department. I then called in and been on the line for 38 minutes Kameshnee Chinawaham also on two occasions in the upgrade dept, they have promised they would either call me or get their Manager to return my call which is Jared Pheir, and still awaiting his call. It apalls me to think that I am sent from pillar to post for an upgrade, nobody seems to take responsibility and none of the people can guide us as to who the correct people are to speak to for an upgrade. I'm not to sure if the staff is not competent enough to handle these kind of queries.