TELKOM POOR SERVICE

I have been waiting for my home Internet activation under Vumatel for almost a month now the router was delivered mid January since then I've been phoning Telkom Sales on every 2nd day for them to close my order so that the technical department can activate my line. Every time I call an email to escalate my query is "sent" but I never received sms confirming the activation. My order number is ***A OBECT No. VT-NW-OB-1847 If no activation done within 48hrs I am cancelling my order and taking another ISP