TELKOM POOR SERVICE CALL CENTRE

On 26 May I have reported that my home phone is not working. (On and off on numerous occations) I logged a fault - 94CWZ260515. One of the repreentatives of Telkom confirmed telephonically that they will send out a technician. Nothing happened. Today I went to the Telkom branch in Adderley street for assistance. This representative made the call and handed me the phone to consult with the Call Centre myself?? Numerous promises were made - even an sms that they will come out to fix my phone today and will let me know what time. Nothing happened. I have consulted today with 4 Telkom Call Centre agents - Michal/Neil/Matthew/Duncan. After still no service I requested to speak to a Manager. I was transfered to a Sam Coodes who conveniently cut my call. I phoned in again and was transferred again to another Manager. When I requested the name I was cut off again!! In the interim I pay for a Telkom line not working and a bunch of ineffective people who have no idea about service delivery to their client. Telkom I am disgusted in your service delivery! Wouter Hugo