TELKOM POOR SERVICE

I have been a telkom client for almost 20 years. I had a line and internet service and upgraded to fiber. I have not had internet service for 9 days now. During this COVID pandemic internet is crucial especially as i have a comorbidity and work from home . I have no choice but to risk my life and go into office because TELKOM does not want to assist for a service i have always paid for on time. I I have logged a call on the 11th of June ***6 which was not resolved and it was closed . Why who closed it. I don't have internet still. I logged another call on 17th June ref ***2 and still nothing . It's 9 days . I have had to go into further expense and buy 50g of data as I work from home. My telephone number is ***. I am about to cancel my telkom contract . Please help. Zarene Govender