Telkom: Poor service at all fronts

POOR SERVICE AT ALL FRONTS! Been without home internet/WIFI for more than 3 weeks. Absolutely no service received from Telkom. Just Telkom staff calling me and asking every time exactly the same questions like if the cables are connected correctly etc. This becomes very irritating after the fifth time!!! After 3 weeks, I took action myself and the problem was solved within 24 hours! Then I wanted to login to the customer portal, but every username/password combination I could think of was invalid. After hours and hours trying, I called Telkom to hear that the customer portal is down. No message to that effect at all on the website. The call center agent told me 'that they themselves have no clue what is going on with the customer portal'. PATHETIC!!!