Telkom - poor service and unpleasant experience

Telkom has been nothing shy of disgusting. First of all, the keep on not sending the statements on time, then they do not debit the account leading to a manual payment having to be made. A recent encounter of this was on Friday 10 May, when they cut my line while payment had been made 7 days prior to this. When I called in to have this clarified, they kept me on the line for two hours, confirmed that the payment was reflecting and that the reconciliation should have been done without them cutting the line. This carried on from 14h36 till 16h52 on Friday afternoon. The agent and the manager then said that they will have the line reconnected in 5 to 24 hours. To this day, the line is still not reconnected and there have been numerous other calls to Telkom to request for the lines to be open and each person keeps giving the same 5 - 24 hour turnaround which never happens.

Another thing that has been happening is that data is starting to disappear. I have an allocation of 10 gig data a month which in this month was finished within 6 days of the month. Background app refreshing on the phone was disabled and there is no data intensive application that was being used on the device. I called in and enquired, they promised that the issue would be resolved in 24-72 hours. Needless to say that till this day, once again nothing has been done with that enquiry.

I would urge people to shy away from Telkom with their poor service and unprofessional consulting. This has been the most unpleasant experience