Telkom - Poor Service and giving costumers a runner around

In November 2018 I ordered a 10 Gig ****le for Telkom's November Data Deals. During the sale when i asked the agent i was speaking to if i had coverage in my area and she said yes she even knows the area she is positive i have the coverage.

So i took the deal and on the 19 the November the ****le was delivered at my office and when i got home my husband and i couldn't wait to use it but the was not coverage we did everything we could but the signal was so power there was no connection. We even called Telkom but the agent also tried to help us and was not successful to which we told him we want to cancel this as it doesn't work and he said we need to inform the delivery come to they can come fetch it.

On the 20th of November i called the company that delivered the ****le and they told me they cannot collect it without Telkom's instruction. So i did the cancellation online and was told an agent will call me, so i also called telkom to notify them that i have logged a cancellation to which they told me they we going to call me. 2 weeks passed and i kept receiving sms that cancellation was in progress. I called telkom and spoke to more that 5 agent who where unhelpful. I then called again now 3 to 4 weeks later and spoke to and requested to speak to a supervisor which i was put on hold multiple times until i was cut off. Eventually i spoke to a supervisor call Fortunate Baloyi who gave me a email address that didnt work and told me my contract will be cancelled on the 16th of December then we i called back i go so many stories from Telkom am fed up. They have debited my account and still not cancelled my contract to this day and I am not even able to use their data or doungle.

I have had it with Telkom i regret taking a contract with them and i will never advise anyone to use telkom.