Telkom poor service and consultants each explains a different story

Telkom Debit order set for 25th. Recently not working anymore, money was deposited in my account on 25th but late evening when they did not debit again, went to a store and was told to do a manual payment. Did the payment and then on the 2nd of the following month my account was debited again. so i did a manuel and was debited again. after the 2nd no debit order went off again, so again went in the store where the lady explained i will have to do for 3 months manual payments. Which i again did one + pay the extra R200 for bounced debit, then again on the 2nd another R200 went off for debit order fees but no debit went off. End april did again a manual payment , now the money dont reflect. i feel like cancelling the contract as i am unemployed trying my best to still cover my phone, but i have been paying R600 extra in total, and a debit for month of March and a manuel payment end February but still my account is not credited.