Telkom poor service and charging without able using service

I upgraded to fibre on telkom they charges me for the service from the 11th of november i call them almost everyday to activate it for me they keep sending me in circles after i waited on my one call for 42 min for someone to help me then all that they do is resetting my router and then i must wait for 24 to 48 hours then it will be activated im still struggling they send me through to sales departmemt because according to them only they will be able to help me i called 4 times and its still not sorted and they charged me for the service at the end of november we are in December and my wifi is still of so im paying for a service that im not able to use they send me to simbongele poemila zhama at the sales and i can carry on with the names and after the call they want me to rate they service ibdont think they deserve any rating on a service after any call