TELKOM, POOR SERVICE AGAIN

I app**** for a contract, monthly 120 GB of data with a router. I received an sms on the 25th of November stating, "Dear customer, your order has been pre-approved, we will be processing your order shortly. Regards Telkom sales team. I contacted Telkom again for the second time on the 4th of December only to find out that the order still has not been processed. Telkom this is poor service, you are not the only company offering data packages. You lost me as a fixed line customer when you would not repair damaged cables which cost my business a tremendous amount of money. I went wireless. Seems like some things DO NOT CHANGE.