TELKOM-POOR SERVICE- AFFECTING MY CREDIT SCORE

i am currenly experiencing the worst with telkom.

i took a contract phone with them in February 2022. after a month and 13 days i was using the phone it started flickering, the phone was flickering non stop. I went to the store to report it and it was booked if for service, i then told the consultant that i do not want to proceed with the contract cause i have not tempered with the phone and i did know why was it flickering. i was then advised to wait for the repair report. i got the report and i was told that the phone was taken back to istore for repairs and the phone had a factory fault but the consultant still could not cancel the contract. i was then told to call cell direct where i got the deal from, i called them and they told me that the only thing they do is to advertise and do activation for telkom, they proceeded to say i have a contract with Telkom and not with them. i then managed to cancel the contract via customer care and i got a reference number for my cancellation, and i was told to return the phone to one of telkom stores and i will get a waybill number then i need to call back castomer care with that number so they can not bill me for the phone. to my suprise i was billed and the bill is reflecting bad on my credit score and no telkom store wants to take the phone back, cell direct also said they can not arrange for collection cause they did not cancel the contract but telkom did. i am sitting with a phone that no one wants to take accountability for and my credit score is bad because of this.