Telkom - Poor Service ADSL

<p>My internet connection went offline on the 11th August 2017. I called Telkom (10210) at 08:00 and spoke to a "help desk assistant". The assistant told me that a technician will be appointed to investigate the fault. I received no feedback from Telkom regarding the fault. I called them multiple times on the 12th and 13th. They told me that a technician was appointed to my fault. I still received no feedback from any technical department. Today, the 14th August, I called them again in the morning to follow up on my line fault. They claimed that the problem was caused by a fault at the exchange servers and a technician was dispatched 20 minutes ago and that I would hear from a technician today when the issue is resolved. I received an automated SMS that stated that a technician was dispatched. I called Telkom again in the afternoon at 14:30. The consultant told me that there was a planned outage scheduled for 3 days in order to migrate certain people to a different exchange. It is now the 4th day with no internet access and I am still waiting. I could not understand how they could change the story around from a fault to a planned service outage. I also could not understand how I was the only person with no internet for 4 days yet my friends in the area have had no connection issues. From what I understand about exchange servers is that the people in the area will be connected to their closest exchange servers. Telkom will not explain to me why I am the only one being migrated and why. They also will not give me any contact details of the technical department, which I presume is Open Serve. I have had endless internet issues with Telkom and everytime they make up stories about what the fault could be caused by. </p>