Telkom poor service

Telkoms service is pathetic....... I've been with out internet for more than a month now..... I have ordered a relocation by e-mail on the 23rd of April 2020, due to an incident at work I had to self-isolate-when I got back and read my mails and I found a mail from Telkom that I needed to confirm my new address, I called the Call Center and redid the order through the Call Center.

I was contacted on the 12th May 2020, regarding a time for installation, but when the operator confirmed the address it was the wrong address……she captured the right address and told me that the process will start again from over.

She also told me to call after 3 days, I have been trying to call since Monday the 18th May 2020 but every time I have to wait almost 30 minutes without even speaking to someone…….I do not have time to wait so long as I am calling from work and I am very busy to sit and hold for more than 30 minutes every time I have to make a call. I eventually got through today, Wednesday the 20th May2020, just to hear that my order have been cancelled and no new order have been created, and while creating a new order the operator dropped the call.

I find your service very poor as I have e-mailed you the address, I have even called to confirm that you have my order and had to go through the whole process of giving all my information including the new address but still whoever captured the information got the address wrong. Now I have been sitting without internet for longer than I expected because of incompetence on your side.

So since I have been without internet, for since what I expected you to disconnect me from the 28Th April 2020, am I now supposed to pay from that time, and now how do you expect me to get the order for the relocation if every time I request one, your *********** operators does not do their jobs correctly.