TELKOM POOR SERVICE

In July I app**** for the unlimted home premium package with Telkom which included a free router.I only received the router on 2 September but realised after I opened the package I was supp**** with a router that's not compatible with adsl. I had to phone/email them for weeks to get them to realise that I was sent the incorrect router and to make matters worse, I was charged for the router on last month's invoice which took another phone call. It's almost the end of October, courier picked up incorrect router but still no router, internet or communication from Telkom.