Telkom poor service

There is a problem with reporting my faulty line online on the telkom website, on 5 December a reported fault was cleared, but I was not happy with the service from the openserve technician, then on Sunday the 15th I noticed the line is dead and reported it online. There was a message to say the fault report has been submitted and a reference number will be sms'd to my cell phone, but no sms was recieved, today I tried 8 times to report it online and everytime I get the same message as on Sunday, but no sms so far. Telkom what is wrong with your system and service? I am going to port my number to another service provider, we pay for this **** service!!