TELKOM POOR SERVICE

I took out a data contract with Telkom and it turned out that I was given an incorrect contract. I phone two months later to have the contract cancelled and I as never assisted. Early last year I contracted FAN law on call to assist legally on the matter and they then referred me to the national consumer commission where I logged a complaint and was then given reference and till to date, when I make follow up they are not assisting. I called again telkom mobile and they have me an email to send through request for contract cancellation and I did that but the contract was never cancelled. I then stopped paying and stopped using the sim card. Recently when I app**** for home loan financing I was told I'm blacklisted by Telkom on credit beraux. Since I'm in need of a shelter, I took out my savings to payout the account while I continue with the NCC. Today when I phoned telkom again to have the contract cancelled I was told they can't cancel it . Meaning I will continue be billed on a month to month contract that I am not using and still unable to continue with home loan application since FEB said they can only review their decision if I can get the settlement letter. Even the settlement letter they say they are unable to issue it. Could you please urgently assist as the house I want to buy is on market and might be taken. I make sure ask my debts area paid, I do not have any outstanding debt as we speak. I an so fed up with Telkom now they have ruined my credit reputation. My number is ***. Thank you