Telkom poor service

It is a pity that Telkom over did it with the BEE because if they had gradually introduced the BEE in a systematic manner keeping some of the trained staff and training the other staff to take over we would have had better service. As it is the service level is not terrible but horrible. If one has to give a rating then then many would rate it at minus 100! Almost daily on cape talk I hear of the horrible service from Telkom. I am not saying all the staff are bad, but many are. Telkom had such a good reputation before. I used to go to their shop and within a short time the staff sorted out my issues and it was resolved in a day or two. Now if I have a problem i have to send many emails, many phone calls and after a month and even 2 months then it is resolved. So sad!