TELKOM POOR SERVICE

I have recieved my telkom lte router,when i recieved my unit i contacted telkom to let them know to migrate me from the adsl service to lte that was on the 11 09 19 ,later that day my adsl line was suspended i must have made about 30 calls to telkom nr 081180 /*** but yet no sucsess i was promised by a Nomfiso that her supervisor would contact me by end of day nothing happend i requested many times to speak to a supervisor every time a different story never been able to speak to one its now Friday 19h31 no joy yet everything stil dead no adsl or lte. I was requested many tmes for my cards iccid nr the the answer i get is im sory i dont pick anything up or the order is stil open or did you recieve your device yet. I pay my services on time every mounth just skip your payment and they suspend your service. Now with a paid service i still dont have a service and does not seem that any one is really trying to assist me.POOR SERVICE .Up to this stage my service has not been migrated or my sim has been registered.