Telkom poor service

I am writing to express my extreme dissatisfaction with the services provided by Telkom, our internet service provider. Our experience has been marked by poor communication, a lack of assistance, and unjust billing practices. On [23/12/23], without any prior notification, Telkom canceled our ADSL internet line, leaving us without service. Despite numerous attempts to seek assistance, we have received no support or resolution to reinstate our connection. Furthermore, we were charged the full monthly fee despite not receiving the service we are being billed for. This unacceptable conduct has caused significant inconvenience and frustration. We expected a basic level of communication and support, which has been sorely lacking. As a result, we have decided to terminate our association with Telkom immediately. We kindly request Consumer Watch's intervention to address these issues and ensure that Telkom rectifies its service standards. Additionally, we want a refund for the period during which we were unfairly billed without receiving the corresponding service. We hope that Consumer Watch can assist in bringing attention to these matters and contribute to improved service standards within the telecommunications industry. Thank you for your prompt attention to this matter. Sincerely, MG