Telkom poor service!

When you call Telkom customer service there is a message read out as follows: 'your service requirement is our priority'. Telkom service is anything but that. Telkom should be brought up for false advertising! My lan line was not working from 13 Feb 2021. Exhausted my mobile minutes trying to log a call via the call centre. Followed up again on 16 Feb 2021. Further exhausted time and mobile minutes waiting for call centre assistance. Received a call from the pleasant Telkom technician to the lan line past 17:00 on the 17 Feb 2021 confirming the lan line service was fixed. He advised to call the billing help desk to log a finance dispute.This surprised me because surely the systems should be connected. Called the billing desk this (18 Feb)morning where a very abrupt call centre agent advised that I would need to call technical to close the fault, then call again to lodge the dispute. This irritated me because I seem to be doing all the calling. She rambled on about Telkom internal processes as if I worked at Telkom and understood them. I raised objection as a customer. She put the phone down. I then called the technician (as his number was on the phone call list) explaining that I was told to close the call. He then asked me to call technical to close as he could not do it. I then called Telkom technical (waited , calls dropped) and asked them to close the call and then called billing again only to be told that it is an automatic process of rebating invoice. Telkom's processes are archaic, cumbersome and service personnel regurgitate a privileged don't care attitude. Telkom has for a long time forgotten the customer! It is no wonder the customer ratings are appalling! I am forced to choose a rating of 1 star else it would be in a negative. Frustrated!