Telkom Poor Service

I am so angry with Telkoms POOR service

I am extremely frustrated and actually just want to cancel my telkom contract. I have been trying to sort the problem out for months now and I am quite fed up with this whole thing. Let me explain:

So my internet issues started about 3 months ago, i have been having very slow intermittent internet constantly all the time. I have been using the Telkom app to report faults in the hope that I would get sorted out. Usually a day or so later I would get an sms saying that the problem has been resolved. The problem never was after numerous times of doing this I tried to call Telkom, which I must add is extremely frustrating, as they keep transfering you to the right deparment. Eventually when you reach someone they tell you they will look into it and never get back to you. After weeks of stuggling with my line I eventually got hold of a lady that was willing to help me, they eventually sent somebody out from openserve to have a look. They came to my house, said that everything was fine and then said they need to go and check elsewhere. They called when I was at work and said no failt was found and that everyting should be fine. Needless to say when I got home the issue was not resloved and my internet was slow. That evening after resetting the router I realised that sometimes the internet would be ok for a while after resetting, when I say ok I mean for 5 - 10 minutes. This resulted in me rebooting the router 15 times a night, very frustrating. Eventually I took my router in to a telkom shop. They wanted to repair my router that would take 4 weeks, after a hell of a argument they decided to replace my router. I thought my prayers have been answerd. After getting home and plugging my router in, the same issue pressisted. So I resorted to logging faults and calling telkom aimlessly again. Please check your system to see how long I have been logging faults. I cannot pay almost R 1000 a month for internet that is not working. I want to cancel my contract with telkom if they cant sort out the problem.

Hopefully someone at Telkom can eventually help me. My number is ***

Hennie