Telkom poor service

Telkom service is pathetic. I received my invoice for my Fibre contract with telkom and I enquired about it by calling in and was given the break down as why it was different from previous months which I accepted. I then received an email to state that my account was suspended, I immediately contacted telkom and was told by an agent that the account is active and is not suspended. The next day my internet went down. Due to it being after hours I contacted telkom the next day and was assisted by Thando who honestly was of no help and didn't understand anything that was occurring. Instead of putting me on hold she muted her side and started requesting help from her manager. She then took me off mute and I heard the conversation between the two and then Thando muted me again. When she tried to explain what her manager told her she couldn't answer my questions because she said my credit was 1500 and installment which is only due by the 1st of December was less than that amount. When I requested to speak to a manager Thando said I said say please and shouldn't say give me a manager which was not the case. Her listening skills were poor as she didn't even hear what I said and I was frustrated and she started requesting me to say please. After speaking to the manager the manager stated there was an amount which will be reflected in my December invoice but shows on the system. When I explained my invoice is still due and why wasn't I communicated about it. The manager said they sent a SMS and then quoted an number starting with 071 which I don't know where they got it from and then said its the number I called in. She took some time to confirm the number which was suspicious as well. She said they send of text and emails but the only communication I received from telkom was regarding my invoice nothing further. She kept saying amount will show in December when I asked if its December why is it causing my account to be suspended she kept repeating herself which didn't explain it. I then requested to speak to someone higher and was told she would tell them as they were not available which speaks about their customer service and I didn't receive any communication after. After telling people of my experience they have already started cancellation their contacts not only people but also company's. Thando is completely unprofessional, rude and has no customer service. It might benefit telkom to take serious action against her. Its because of her and her manager that I am going to cancel my account and tell everyone about my experience so people know how telkom treats their customers.