Telkom Poor Service

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3:20:32 PM) Shereen Davids> I have send proof of payment and my service has not been reconnected
3:28:26 PM) Shereen Davids> 8 minutes and still no agent on line

I had to log off as I cannot wait anymore

HI

When I check my account online it shows my July Statement. However my account has not been re activated yet. Still no one can assist me.

Ive contacted telkom customer service again, they said my accountis with nu debt, when i phoned them my account is not with them.

I checked with my bank, on the 25th the debit (TELK ********** 14Q)went off for the full amount which was successful, on the 31st another debit went off and bounced (ref TELK ********** 58Z). Why two differnt numbers and why twice when the debit has been successful on the 25th.

Mobile team i'm still waiting 8 working days already!!!!

I've just received a message from telkom threatening legal action because i did not pay my account, i've emailed proof af payment to them and they will escalate my problem,it will take another 48hours???? What the heck is going on with Telkom. All I want is decent Customer Service.

A Few r=things that s concerning for me. The operator tells me my account is with nu debt, who in return does not have any information on my account, then another operator tells me that nu debt is not suppose to tell my my acount is with them, but telkom gave me nudebts contact number.

A supervisor asks me to send through a proof of payment which i did, she will escalate my query, then I phone the next day they tell me proof of payment is not allowed as it could be *****elent, and they cannot assist me as my call was addressed from the Joburg branch and now i was put through to Durban branch!!!!!! No im holding for th joburg branch hoping to find the consultant who assisted me yesterday is this now riduclous or what!!!!!!!!!!!!

I have send prrof of payment to Telkom twice already. Now i send it off to your social media team. I hope this issue can finally be resolved.

I gues i have to wait anothe 4days for social team to reply!!!!!!!!

Still no reply!!!!!!!!!!!!!! Proof has been send three times already!

It seems Telkom Social media is not so social after all!!!!

I now spoke to a telkom agent again and according to her there was not even a case logged!!! Luckily only have three months left on my contract!!!!!

Really now we going on day 10!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Can anybody please advise what to do next because im reallly lostr now? I've send my proof of statement to 8 agents including social team. Now your agent is telling me that the Supervisor and the agents to whom I send the proof of payment is lying because they cannot escalate my problem i have the persons name. OMG!!!!!!what next!

Looks like social media and telkom call centre has all moved off this planet.

Telkom is one big disaster, im on hold waiting for a supervisor, its been an hour already! *** Social media team Noleem and Busi whom rep**** to my messages can you please do something this is ridicilous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

New case logged as the agent did attached my proof of payment and the case has been closed, once again without contacting me wrt the status, now i have to wait another 72 working hours about 9 days and contact them again. Pleassse is there someone out there that can guide me in the right direction. I really do not know which way anymore.