AM
Andries M
1 reviews | Active since Aug 2015
03 Aug 2015, 14:45
Telkom Poor Service
During June 2015 I received email from Telkom offering me a 10meg line with 5mGig capped. This offer was inclusive of a free DSTV Explora and landline rental for R699 per month. After numerous phone calls my 4meg line was upgraded to 10 meg only on the 20th July 2015. And I am still waiting for the Explora. Now I have received a bill for R2505.76 rand and guess what I am billed for the Explora. I phoned again and once again my complaint was escalated. Now my temper is escalated because if I don't pay they will discontinue my service. If Telkom can't deliver on the contract how can I trust them to credit me later.<br> <br> A.Meyer<br> Tel ***
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Telkom's replyOfficial
03 Aug 2015, 16:57Hello meyerandre,
We do apologise for your experience.
The Billing Team will look into the provided ID number in regards with your billing query and provide feedback on the findings.
We value your business with us.
Your social media ref: SM131072.
Regards,
Boitumelo
Telkom Social Media Team
We do apologise for your experience.
The Billing Team will look into the provided ID number in regards with your billing query and provide feedback on the findings.
We value your business with us.
Your social media ref: SM131072.
Regards,
Boitumelo
Telkom Social Media Team
Telkom's reply03 Aug 2015, 16:57
Official
Hello meyerandre,
We do apologise for your experience.
The Billing Team will look into the provided ID number in regards with your billing query and provide feedback on the findings.
We value your business with us.
Your social media ref: SM131072.
Regards,
Boitumelo
Telkom Social Media Team
We do apologise for your experience.
The Billing Team will look into the provided ID number in regards with your billing query and provide feedback on the findings.
We value your business with us.
Your social media ref: SM131072.
Regards,
Boitumelo
Telkom Social Media Team