Telkom poor service

<p>I have app**** wifi router online on 9th of February 2017, then after 2 weeks I got confirmation that my application has been approved I have waited after two weeks I did follow-up then they apologized & tell me that my order stacked with courier, even today I didn't receive it, I have been doing follow-up, they talk same phrase 'we are apologizing, will investigate " Telkom service it is very poor</p>