Telkom Poor Service

I have requested internet and telephone services on 5 August 2019. I was told that I will receive an order number via sms BUT I have not received anything since then. Telephone services have been down since 19 July 2019 due to cables being ****** in the area which they say will not be replaced. (***). Customers were not even informed, when checking online with the reference number, it says services will be restored soon.

This is becoming rather frustrating as I have been transfered from department to department and the level of competency is rather bleak as nobody was able to help me resolve my concerns.

I was asked via email to contact 10213 on the 10 August 2019, when I did apparently the system was down so nobody could assist me yet again.

All I need is for my telephone and internet service restored. Is this too much to ask for a paying customer?