Telkom - POOR SERVICE

Poor service from Telkom. My Telkom service failed on 10 July 2019 and a fault has been loaded. On 11 July Telkom confirmed that it is the main cable which failed and it will not be repaired. On 12 July 2019 they inform myself that they will communicate and alternative solution with myself. To date, no communicate or phone call. On 16 July 2019 I app**** for the smartbroadband wireless service. No three weeks later still no equipment received and every time I enquire there are another story to be told by Telkom. Is this the way that Telkom want to treat their customers and eventually force them to to go other service providers?