Telkom poor service

App**** for my unlimited data (fibre contract) in April 2019, Telkom only managed to send their technicians to install and connect the device Mid June 2019. As part of they marketing campaign, they promise customers zero charge for Installation and connections fee if you sign a 24 month contract with them.

Used their service for one week, my account was suspended without notice on 25 June 2019.The suspension relates to the unbilled installation and connection fees which should be borne by Telkom as this was part of their sell point in getting me to sign up with them

I have been calling their useless call centre on the stupid 10210 number, in fact spent about 5 hours of my call minutes and there is still no one who knows how to resolve my problem.

All I am getting is being sent from pillar to post between the technical and sales department, I have spoken to more than 8 people to who don't even know if I have a contract with Telkom despite using their network service for more than a week.

The post sales service levels are shocking, I get better service from City of Joburg ,License department and SARS compared to Telkom.

I would never recommend anyone to sign up with Telkom