Telkom poor service

I signed up for a 4Mbps Home Unlimited Package with Telkom in December 2018. After phoning Telkom several times about the integrated 1GB SIM card I haven't received, I eventually got a hold of someone who explained to me that Telkom does not deliver SIM cards and I have to go and collect my SIM card from the closest store. In the first place this wasn't indicated on the contract and secondly the closest Telkom store is about 110km away from my town. I went to Telkom to go and fetch the SIM card and it was activated. It is now 22/05/2019 and the SIM card is still not downloading. I phoned Telkom's different departments many times and spent hours on the phone with the sales, support and the accounts departments and the problem wasn't resolved. With my last interaction with Telkom I was told that the SIM card may be faulty and that I have to go to my closest Telkom shop again to get another SIM card. That would be a total of 440km just for a SIM card. That is totally unacceptable and I'm beyond frustration at this point.