Telkom Poor Service

Good Day i would like to complain about telkom

For the past 5 years i had a telkom adsl line always paid it and payment is up to date have all records to proof . last year December /2017 i got a 10mb uncap adsl line for R999 p/m on February 2018 telkom had a sale for a 20mb uncap adsl line for the same price of R999 p/m so i phoned the call center and spoke to an agent she told me she will upgrade it for me (but never told me that the 20mb line is not available in my area. so for 2 weeks my adsl did not work it had trouble syncing so i phoned telkom again and again so after 4 weeks thy sent out a technician to my home he toke a peek and told me that the 20mb line is not supported in this area and offer to call thelkom and downgrade it for me to 10mb again so it would sync . after that it would not work at all sow now im siting with out internet after a lot of call's i got is cancelled but still being billed for. in august 2018 i felt ***** them i wil just open a 4mb line for R605 pm but still got billed for the 10mb every month to were thy on first week in feb 2019 cut of my whole account telling me i owe them R5040.43 witch is bs and i also did net pay them for the R605 for feb and i will not pay them a cent until my problem is sorted

thank you contact ********** Tel ********** 721