Telkom Poor Service

Last week Thursday the 21st of February our DSL line stopped working out of the blue, we called Telkom to log a query with reference 135CMK210219, we then noticed an hour later our incoming calls are also not working reference number 125CNK210219. I never received an sms advising I had logged a query so there for wouldn't receive any feed back or updates on my query. I have since called multiple times chasing my query and requesting Team leaders to call me back which they have never nor have I received any smses advising me this has been escalated reference number ********** . I am now at my wits end apparently a technician by the surname Williams was only assigned to my query at 12:39 today and Telkom have a back log. My frustration is that when I logged my query I requested a Technician come out to inspect the fault which I was advised my query would be resolved within 24 - 48 hours. I am disappointed at the service I received and am currently receiving from Telkom, how can any one expect a business to run like this. I want this matter resolved asap I have emailed other avenues as well to help my next step is now social media.