Telkom - POOR SERVICE

I have been trying to cancel my contract for almost two months. I have received communication that VOX had to release the line back to telkom which they did 29.11.2018. My call was then closed. I tried to log a new call, but the website said that the call was already logged. I went to your Bayside branch and was assisted by Matthew Mcphee - all the cancellation documents was emailed to him on 08.01.2019. The last feedback i received from him was 23.01.2019 stating my cancellation is not yet complete he is escalating to a manager. I have been following up daily with no response. CAN SOMEONE PLEASE ASSIST MY REF NUMBER: ********** 5. The landline im trying to cancel **********