Telkom Poor Service

To whom it may concern, We have a problem with our Telkom account. The address on the account is not correct and reflects the name of our complex along with the neiboughring complex. This has caused major problems with the mail man as he does not know where the mail is to be posted and as a result we do not receive our Telkom account. In addition with the incorrect address the invoice cannot be used as our FICA proof of address. This problem started in January 2018 and before January 2018 the address was correct. We have visited the Telkom stores on numerous accessions to try and have this issue rectified but each time they try it seems to default back the incorrect address. We have been informed that it is a problem in the billing department and we need to get in contact with them. We have now made numerous calls to the billing department and each time get told that they will sort out the problem but to date the problem still exists. We keep being told by Telkom that they can email the account to us and we will have it in time to pay. I have refused to accept this as the problem will then never get resolved. Due to the above our service keeps being suspended due to late or non-payment of the account. Telkom holds the trump card on this issue and do not seen to care, they ignore all our requests to have this issue resolved but the moment our account is not paid they suspend our service. No one in Telkom seems to have the ability to correct this issue or is just not bothered but we are still expected to pay for this poor service. Hopefully this message will have some positive results. Regards, Warwick Payton

Account No. ********** 95