Telkom Poor Service

Good Afternoon,

I have a huge problem with Telkom and its billing. I keep getting bills of of way more than what my contract total for every month is . You debit my account before the date i gave you to debit how much sense does that make if you debit my account before the day i get payed? Its obvious that the debit order will bounce!!!!! you then out my account into areas for a total that is nowhere obvious on any f the bills i have printed. ( IE. my bill is R800 for the month you then put me in areas and i have to pay R1200 and amount which does note appear on the bill) . I have a mifi router for 2 years and i have never had a problem with the billing of this router ever since i got my cellphone contract you keep telling me that i am purchasing out of bundle rates . Your consultants are unable to assist with the problems and at no point am i getting an answer to any of the problems i have with Telkom.

Your customer service is poor both in store as well as your call centre. Your consultants are unable to assist with the chat and when we go in store to be assisted with the billing problem they still have to call billing and we receive the same problems we do from home.

I