Telkom poor service

Two weeks ago I app**** for the R139 pkg at Kenilworth branch and was served by Shakierah, two weeks later nobody let me know whether I was successful or not, I then called in myself to querie the matter only to be told my application was successful and approved long time ago. I then went in to and asked to speak to the manager who was on the floor all the time but suddenly had a long pH call when she had to attend to me but I said I'll wait, when they saw I'm not leaving, she came and said she'll speak to shakierah. I think this is horrible service delivery.