Telkom Poor Service

// For the past week, I've been experiencing issues with my airtime recharge. Whenever I recharge, I make 1 call for less than 1 minute, and it would tell me my "airtime is running out soon" or "You have less than 5 rands." When I view my balance, it is more than the R5, and is about a few cents less than what I had recharged with, which is accurate. But then I cant make calls longer than 2 mins. I then recharged and switched off my data. Called the call centre immidiately, and after waiting for over 15 minutes. The agent couldn't see what was causing this. After several calls with different agents, today I was told it is was due to my settings for preserving airtime for data when i am out of data. I've never been out of data before, so I assumed this was the reason. So the solution was simple, buy data, and buy airtime. Then i can make calls. Or, change my settings to not use airtime for data when I am out of data. I did both option, and guess what... nothing helped! I'm still getting "you have less than R5" or "you have insuffiecient airtime" even after buying airtime. USELESS!!!

After being tired of all this, 3 days ago I decided to have my contract number transferred to my prepaid number, and keep all my benefits, but keep paying the monthly service fee of my contract. I was told this would be done within 24 hours at a Telkom Store. This still hasn't been done after 3 days. Useless!!!