Hellopeter
Share Your Experience
PM
Poloko M

1 reviews | Active since Aug 2018

08 Aug 2018, 19:57

Telkom Poor Service

Had a wifi contract with Telkom via Mondo and and the lady that opened my account assured me that I will get coverage where I live, in vain. I have been debited every month for the services that I never used yet buying data for internet usage. I have called, escalated to the technicians but still I couldn't connect, Now that I cancelled the contract they told me that they will send the technician and I am no longer interested in their product as I couldn't use it for so long. Now they are threatening to penalize me for terminating the contract.

0
Replies (5)
PM
Poloko M's update13 Aug 2018, 15:08
Reviewer Update
My account will still be debited when I requested it to be cancelled. Last month I reversed an amount of about R353, I dont know where does that amount come from because I have cancelled my services with Telkom. I got an invoice of about R700+ for my next debit order why I dont know because I have requested to cancel my account as I am unable to use your services. I want my contract to be cancelled effective immediately.
Telkom
Telkom's reply15 Aug 2018, 07:29
Official

Good day Poloko,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

PM
Poloko M's update22 Aug 2018, 09:33
Reviewer Update
Hi There, can my account be cancelled as requested because this is taking longer and nothing is been done, and I am being debited R706 of which I don't know what for. Can you deactivate my account as now you are causing extra charges on my bank account because you keep on debiting and I do not have such money in my account. PLEASE STOP DEBITING MY ACCOUNT BECAUSE I CANCELLED MY ACCOUNT TWO MONTHS AGO AND THEN YOU GUYS TOLD ME YOU ARE INVESTIGATING THE ISSUE BEFORE CANCELLING, WHAT IS IT THAT YOU ARE INVESTIGATING BECAUSE YOU HAVE BEEN DEBITING FOR ALMOST A YEAR WITH NO JOY. I DON'T WANT YOUR SERVICES ANYMORE, DO NOT TRY TO RUIN MY CREDIT RECORD WITH YOUR LACK OF CUSTOMER SATISFACTION.
PM
Poloko M's update27 Aug 2018, 20:06
Reviewer Update
Can my account be deactivated, ASSEMBLIEF.
PM
Poloko M's update22 Oct 2018, 22:17
Reviewer Update
Its more than two months and nothing has been done, still getting invoices and not being able to use the service.