SB
Sudheer B
1 reviews | Active since Mar 2009
02 Aug 2018, 17:12
Telkom poor service!
I recently chose to have fibre installed at my place in June 2018. I signed up on the 25th May and installation was done on the 6th of June. I took the special by Telkom of the 40mps line uncapped at R1311 per month. In June my bill was approximately R1800 (I was charged from the 25th May when installation was only done 6th June) and in July it was approximately R1700. I have logged calls to have this rectified with no success and it is now becoming highly frustrating.
Further to this I have an LTE contract which I requested to be cancelled, to date this has not been cancelled and I am still paying for this.
Can somebody at Telkom resolve this please????
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Sudheer B's updateReviewer Update
29 Aug 2018, 08:54Dear Igsaan
I still have not received any contact from the relevant department nor manager. This is highly frustrating. I am still being billed erroneously. Over the last 3 months Telkom has debited approximately R3000 in excess of what I should be paying without any recourse. This seems like theft to me and is in contravention of the CPA. Please may I request someone who has the ability to sort this contact me!!!
SB
Sudheer B's update29 Aug 2018, 08:54
Reviewer Update
Dear Igsaan
I still have not received any contact from the relevant department nor manager. This is highly frustrating. I am still being billed erroneously. Over the last 3 months Telkom has debited approximately R3000 in excess of what I should be paying without any recourse. This seems like theft to me and is in contravention of the CPA. Please may I request someone who has the ability to sort this contact me!!!