Telkom poor service

Hi I have been a loyal telkom customer for years now and Everytime i had a problem with telkom service be it my mobile contract my landline service or my internet router at home the problem was sorted out always. Unfortunately this time round it left me with no joy at all. I have a complain about telkom. I did understand so far telkom had no stock of the p20 Lite that i wanted for my upgrade then they said they were offline for so long and now im starting to get very upset ive been waiting so long for the p20 lite. I did call the call centre to complain yesterday and i had no help at all from the call centre. Everytime i called the call centre it takes hours to get through to a consultant and when i do get through there is no help at all. I have been to both fhe branches and both had no stock or were offline. Also i feel since i waited so long i think from the 25th of June ive been waiting, i should be compansated by telkom. Petrol price has increased drastically and it costs me to keep on going personally to the telkom store as the call centre can't help me and the stores dont have in house phones. The call centre says there is stock when i get to the store they say they dont have stock. As a customer i am really dissatisfied with the poor telkom service. I use my phone for work purposes and i really need my upgrade AS SOON AS POSSIBLE. Please can you help

Thank You Kimona Lilwanth