Telkom - Poor Service

Good Morning

I am looking for urgent assistance on an ADSL line that I was approved for 3 weeks ago. I was informed by the sales person from Telkom that I would be contacted within 14-21 days of the order being placed to make arrangements for the installation of the ADSL line into my house, however this has not happened. On numerous occasions I have also made use of the Telkom call me back service, however I have not been contacted by anyone from Telkom. Thereafter I visited the Telkom shop in Nicolway shopping Centre where I was informed they are offline and as soon as the system is up and running again I would be contacted. I left all my details with the sales person within the Telkom branch. NO ONE has contacted me!!!!!!! I have also tried to make use of the 10213 number, and also failed to get hold of anyone at Telkom. Previously I also app**** for the same Contract with Telkom and after 6 weeks of receiving no service I eventually canceled my order. I thought of giving it another ago with Telkom 6 months down the line, however the service still remain extremely poor for such a big company. This has left me once again very frustrated with the poor service as provided by Telkom and had once again left me pondering if I should make use of Telkom and if I I’ll ever refer someone to make use of Telkom. Telkom is extremely quick to sell a product to you but when it comes to service delivery it is extremely POOR!!!!!! I hereby request that I be contacted as a matter of urgency or else might as well cancel my contract once again.

My contact number is ********** .

Regards

Wessel de Jager