Telkom poor service

My account was suspended due to non-payment. I then paid my account on the 29th of May and was told payment would reflect after 48hrs. I have been calling the call center to fit back on but now eventually they tell me to wait 7_10 working days! Very dissatisfied with this. Does it also then mean that I will pay pro-rata for the 10 days?! I need to use this service and need it back on for assignments. Maybe we need to change to other service providers who can act faster.